{"product_id":"parent-comms-and-complaints-pack","title":"Parent Comms and Complaints Pack","description":"\u003cp\u003eThe \u003cstrong\u003eParent Comms and Complaints Pack\u003c\/strong\u003e helps you handle concerns and complaints fairly and calmly, set sensible communication boundaries, and train staff to respond well. Built by practising school leaders in the HeadteacherChat community.\u003c\/p\u003e\u003ch3\u003eWhat's inside\u003c\/h3\u003e\u003cul\u003e\n\u003cli\u003eDealing with complaints: a leadership and staff training pack (PowerPoint), with a CPD overview and a one-page INSET run sheet for headteachers\u003c\/li\u003e\n\u003cli\u003eStaff-friendly complaints flowchart\u003c\/li\u003e\n\u003cli\u003eModel acknowledgement email for a first response\u003c\/li\u003e\n\u003cli\u003eA micro-script for when Ofsted is mentioned\u003c\/li\u003e\n\u003cli\u003eMapping to the Ofsted leadership and governance descriptors\u003c\/li\u003e\n\u003cli\u003eStaff meeting: responding to parental complaints (PowerPoint)\u003c\/li\u003e\n\u003cli\u003eStructured review and response prompt for a parent complaint\u003c\/li\u003e\n\u003cli\u003eParent communication boundaries: a detailed prompt (Word and PDF)\u003c\/li\u003e\n\u003cli\u003eEnd-of-year pack: reports, parent comms and complaints\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eDelivered as one zip file of editable Word, PowerPoint and PDF documents. Adapt the wording to your own school, trust or local authority context before use.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003ePart of the HeadteacherChat community library.\u003c\/strong\u003e Members get this pack, every other pack and every update when guidance changes, alongside live sessions and more than 1,400 fellow school leaders. \u003ca href=\"https:\/\/headteacher-chat.link\/SHOP-Comms\"\u003eJoin the community\u003c\/a\u003e.\u003c\/p\u003e","brand":"HeadteacherChat","offers":[{"title":"Default Title","offer_id":56768940999042,"sku":"PACK-PARENT-COMMS","price":30.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0563\/7573\/8412\/files\/vx6qjclljtnyvmu2tznyjgv8xcrl.png?v=1790673227","url":"https:\/\/www.schoolleaders.shop\/products\/parent-comms-and-complaints-pack","provider":"School Leaders Shop by HeadteacherChat","version":"1.0","type":"link"}