Shipping policy
Shipping policy
Last updated: October 2026
The School Leaders Shop is run by Headteacherchat Ltd. If you have any questions about your order, please email info@headteacherchat.com.
Where we deliver
We deliver printed products to addresses in the United Kingdom, Guernsey, Jersey and the Isle of Man. We do not currently deliver anywhere else.
Delivery charges
The delivery charge depends on the weight of your order. It is shown at checkout before you pay, and it is the full amount you pay for delivery.
- United Kingdom: £4.99 for one planner, or £9.99 for two to ten planners
- Guernsey, Jersey, and the Isle of Man: shown at checkout
For orders of more than ten planners, please choose "Request an invoice or purchase order" in your basket, or email info@headteacherchat.com, and we will send you a quote.
Digital downloads have no delivery charge.
When we send your order
Your planners are packed and sent by our fulfilment partner, VDepot, in Norfolk. Orders placed before 2pm on a working day are usually sent the same day. Orders placed later, or at weekends and on bank holidays, are usually sent the next working day.
If an item is out of stock or on pre-order, the product page will say so, and we will email you when your order is on its way.
How long delivery takes
- One planner: sent by Royal Mail Tracked 48, usually arriving 2 to 3 working days after dispatch
- Two or more planners: sent by DPD, usually arriving the next working day after dispatch
- Guernsey, Jersey and the Isle of Man: please allow a few extra working days
You will receive an email with tracking details when your order is sent.
Delivering to a school
You are welcome to have your order delivered to your school. Please include the school name and make sure someone can receive parcels. If you order during the school holidays, consider using an address where someone is available. Please double-check your house or building number. A parcel sent to an incomplete address comes back to us, and we will need to send it again.
Schools, trusts and MATs paying by invoice
Choose "Request an invoice or purchase order" in your basket and we will send a formal invoice, payable by BACS. Payment terms are 7 days. Goods are sent once payment has been received.
Digital downloads
You will receive your download link by email straight after purchase. If it has not arrived within an hour, check your junk folder, then email info@headteacherchat.com and we will send it to you directly.
Channel Islands orders
Guernsey and Jersey are outside the UK for customs purposes. We complete the customs paperwork. If any local import charges apply, the customer pays them.
If your parcel does not arrive
If your order has not arrived within 5 working days of the dispatch email, please email info@headteacherchat.com with your order number. We will trace it with the carrier. If it has been lost, we will send a replacement or give you a full refund.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email info@headteacherchat.com within 14 days with your order number and a photo if you can. We will send a replacement or give you a refund, and we will cover the postage.
Returns
Our Refund and Returns Policy explains how to cancel or return an order, including the 14-day cancellation right and our 30-day satisfaction return on planners.